FAQs

How quickly can you respond to my inquiries?

We aim to reply your questions promptly, typically within 6-12 hours. However, during periods of increased inquiries, there may be a slight delay. Feel free to contact us via email at support@tinylume.com

Will my order be shipped in one package?

The composition of your order may determine whether it is shipped in multiple packages. In such cases, each package will have its own unique tracking number.

What should I do if I receive a damaged item?

We sincerely apologize if your shipment arrives with any damage. For further assistance, please email us at support@tinylume.com, providing your name, order number, and a photo of the damaged item.

Can I track my orders?

Yes, we will send you the tracking information for your order via email or SMS as soon as your tracking numbers become active. Alternatively, you can visit our website, click on "Track Your Order," and enter your tracking number to check the status. If you have any concerns, please don't hesitate to contact us at support@tinylume.com.